Localflower

Privacy Policy

Toronto, Ontario

LocalFlower, operated by YBI Trading Inc. (Toronto, Ontario, Canada), is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you use our website, mobile apps, and related services (the Service). By using the Service, you agree to the practices described herein. If you do not agree with this Privacy Policy, please do not use the Service.

1. Definitions & Scope

  • “Personal Information” means information about an identifiable individual, such as name, contact details, payment details, address, etc.
  • “User” means someone who uses the Service (a buyer or recipient).
  • “Seller” means someone listing Items on the Service.
  • This Policy applies to all users of the Service, whether you are browsing, ordering, or selling via LocalFlower.

2. What Information We Collect
We collect Personal Information for several purposes in order to provide, maintain, protect, and improve the Service:

2.1 Information You Provide

  • When you register: name, email address, phone number, and login credentials.
  • When placing an Order: delivery address, recipient name/contact, order details.
  • Payment information (processed via third-party payment processor; LocalFlower does not store full payment card details).
  • Communications: messages via chat, emails to support, reviews, feedback.
  • Profile details you choose to provide (e.g. profile picture, preferences).

2.2 Usage and Technical Information

  • Device identifiers, IP address, browser type, operating system.
  • Log data: pages visited, time spent, clicks, referral data.
  • Analytics and performance data.

2.3 Cookies and Tracking Technologies

  • We and third parties (analytics, platform providers) use cookies, web beacons, local storage, and similar tools.
  • See our Cookie Policy for details on how cookies are used and managed.

3. How We Use Information
We use your information to:

  • Operate, maintain, and improve the Service (e.g. process orders, deliver Items, manage accounts).
  • Communicate with you about your orders, account, service updates, promotions (if you consent).
  • Facilitate payment, refunds, and prevent fraud.
  • Provide customer support and resolve disputes.
  • Analyze usage patterns and improve our platform.
  • Enforce our Terms of Use, detect abuse or policy violations, and comply with legal obligations.

4. Consent & Marketing

  • We may send you promotional messages (email, SMS, push) only if you have given express or implied consent, in compliance with Canada’s Anti-Spam Legislation (CASL).
  • You may withdraw consent or unsubscribe anytime via account settings or the “unsubscribe” link in messages.
  • Even if you opt out of marketing, we will still send you transactional messages (e.g. Order confirmations, delivery status).

5. Disclosure of Information
We may share or disclose personal information with:

  • Sellers, so they can fulfill your order.
  • Payment processors (e.g. Stripe) to handle payments and refunds.
  • Sharetribe and platform service providers that host, maintain, or support LocalFlower.
  • Delivery partners/couriers, so they may complete delivery.
  • Service providers, such as analytics, email, support tools.
  • Legal and regulatory authorities, when required by law or court order.

We do not sell your personal information to third parties for marketing or other uses.

6. Cross-Border Transfers & Data Storage

  • We and our service providers may store and process personal information in jurisdictions outside Canada, such as in the U.S. or EU.
  • When data is transferred outside Canada, we ensure it is protected by appropriate safeguards (contractual protections, standard contractual clauses, privacy policies).

7. Data Retention

  • We retain your personal information as long as necessary for the purposes outlined in this Policy or as required by law.
  • After that, we will securely delete or anonymize the data.

8. Your Rights & Choices
You have the right to:

  • Request access to the personal information we hold about you.
  • Ask us to correct or update any inaccurate or incomplete information.
  • Withdraw consent or opt out of marketing communications.
  • Request deletion of your data or account (subject to legal obligations or record-keeping requirements).

To exercise these rights, contact us at info@localflower.ca. We may ask you to verify your identity before acting on a request.

9. Security Measures
We implement reasonable technical, organizational, and administrative safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no system is perfectly secure — we cannot guarantee absolute security.

10. Children’s Privacy
Our Service is not intended for minors under age 18. We do not knowingly collect Personal Information from individuals under 18. If we learn that we have collected such information, we will delete it promptly.

11. Changes to This Policy
We may update this Privacy Policy over time. We will post the new version at localflower.ca/privacyprivacy with an updated “Effective Date.” Continued use after changes indicates acceptance of the updated Policy.

12. Contact Information
LocalFlower.ca, operated by YBI Trading Inc. Toronto, Ontario, Canada
Email: info@localflower.ca

Effective Date: 28.09.2025