Return Policy
We believe that every order should arrive exactly as promised.
Because our marketplace offers fresh, perishable, and custom-made items (such as flowers, edible arrangements, and personalized gifts), physical returns are not possible. These products are created individually for each customer and cannot be resold once delivered.
However, every purchase on our platform is protected
What Our Guarantee Means
If your order:
- arrives damaged
- does not match the description or photos
- is incorrect (wrong item or size)
- is not delivered
- significantly differs from what was promised
We will make it right by offering one of the following solutions:
- A replacement at no extra cost
- A partial or full refund
Our goal is simple: You should receive what you paid for — or get your money back.
How to Request Support
To activate our Order Guarantee:
- Contact our support team within 24 hours of delivery.
- Provide:
- Your order number
- A short description of the issue
- Photos of the received item (if applicable)
This helps us quickly resolve the situation with the store that fulfilled your order.
Important Notes
- Returns are not accepted due to the perishable and custom nature of our products.
- Each order is fulfilled by an independent local store.
- Our platform acts as a marketplace and payment intermediary, ensuring fair resolution between buyers and sellers.
- Refunds are issued to the original payment method once the claim is approved.
We are here to protect your experience and ensure that every order meets your expectations.
Contact Information
Email: info@localflower.ca
+1 437 774 2843